From the minute we arrived at the 'security desk' we were made to feel like criminals since we were not guests of the hotel and had made spa reservations only. I have seen since writing my own review, that several other travelers have experienced the same lack of hospitality I did when visiting the spa. There are many other options in in Palm Springs. Under no circumstances give these people your money. What is truly baffling is how they are trying to keep the entire $390 when it was their fault they were overbooked and we received no services. When I explained that we are not cancelling, we are objecting to them trying to force us to accept a service we didn't book they still refused to even apologize. They said they had a 24 hour cancellation policy. It was so obvious they didn't have room for us and wanted to keep all of our money. Rather than putting forth an ounce of effort to make the situation right they were beyond rude. This is obviously not what we booked so we objected. They tried to force us to have individual massages by male therapists. When we showed up they told us they were overbooked because of 'walk ins' from a private event. We told the spa it was our wedding weekend when we booked the couples massage. We booked a couples massage on our wedding weekend.
I never write bad reviews but I draw the line when a business steals from me. DO NOT GO HERE! They essentially robbed me of $390.